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Humanix recently unveiled the ability to identify live violations of organization-defined procedures governing IT support workflows.

"Help desks continue to be the target because they deal with sensitive business transactions and are measured on being helpful," said Keith Stewart, CEO of Humanix.

"The help desk agents themselves are put in an impossible position that no amount of security training will resolve,” Keith Stewart, CEO at Humanix, said.

Humanix has announced a capability to identify live violations of organization-defined procedures governing IT support workflows.

Humanix has developed a conversational AI capability that detects violations of established IT support workflows to thwart social engineering attacks against help desks.

The fundamental problem that Humanix is responding to isn’t that help desk agents lack awareness. It’s that awareness doesn’t translate into action when someone is on a live call manufacturing social pressure.

Humanix announced new capabilities for its platform aimed at identifying live violations of organization-defined procedures governing help desk workflows.

"Humanix defends against what has become one of the most impactful and least-addressed attack vectors in enterprise security: social engineering."

According to Humanix CEO Keith Stewart, "the economics of human-layer attacks are too favorable and the historic defensive gap too wide. At its core, every organization is a group of people, and those people are intrinsically vulnerable. No amount of training can make that go away."